A backup CCTV vendor provides continuity when the original installer is unavailable, slow to respond or no longer supports the system.
Reduce dependency on one contact
System knowledge, credentials and maintenance records should not disappear with a single vendor relationship.
Get an independent condition view
A second technical review can help prioritise faults, risks and upgrades without assuming full replacement is necessary.
Prepare before an incident
Attendance contacts, system access and known limitations should be established before urgent footage is needed.